Returns & Exchanges Policy
Contact Deadline
Please contact us within 7 days of receiving
your order at:
contact@kickosoccer.com
Returns or exchanges requested without prior
contact cannot be accepted.
Items must be returned within 10 days of
your initial contact.
Customer-Initiated Returns & Exchanges
We accept returns and exchanges for reasons
such as size or style preference.
However, return shipping costs are the
customer's responsibility.
Items Not Eligible for Return or Exchange
The following items cannot be returned
or exchanged:
- Items reported after 7 days of delivery
- Items with missing tags, boxes,
or accessories
- Items that have been worn or washed
- Items damaged, soiled, or with odors
caused by the customer
- Items that have been altered or customized
(e.g. hemming or printing)
Exchange Process
Email us with the subject line "Exchange"
and include:
- The item you wish to exchange
- Your reason for the exchange
- Your preferred size or color
Exchanges are limited to the same item
in a different size or color.
We will dispatch the replacement item
after receiving and inspecting your return.
(Return shipping may be at the customer's
expense.)
Return Process
Email us with the subject line "Return"
and include:
- The item you wish to return
- Your reason for the return
Refunds will be processed after we receive
and inspect the returned item.
Any reward points applied to the original
order will be automatically voided
upon return.
Refund Amount
Refunds are issued for the product price
(including tax), minus shipping fees.
For orders that originally qualified for
free shipping, actual shipping costs
may be deducted from the refund amount.
Refund Method
Credit Card:
Refunds are processed as a charge reversal
or adjustment, typically completed within
3–5 business days. Depending on your
billing cycle, the refund may appear
on your next statement.
Defective or Incorrect Items
Please contact us within 7 days of delivery.
- If a replacement is in stock, we will
send a replacement item at no cost.
- If out of stock, a full refund will
be issued.
All shipping costs for defective or
incorrect items are covered by
Soccer Shop Kicko.
For any questions, please contact us at:
contact@kickosoccer.com
